Refund & Cancellation Policy

1. Overview

Subscriptions are billed in advance on a recurring basis (monthly or yearly) and renew automatically until cancelled. You can cancel at any time. This policy describes what happens when you cancel and the limited circumstances in which we provide refunds.

2. Free Trials & Free Plan

If we offer a free trial, you will not be charged during the trial period. If you do not cancel before the trial ends, the trial converts to a paid Subscription and the applicable fee is charged. Our free plan (where available) is free to use within its limits and requires no payment.

3. 14-Day Satisfaction Guarantee

This guarantee applies once per customer and to your first paid Subscription only. It does not apply to renewals or subsequent purchases.

4. How to Cancel

You can cancel your Subscription at any time from your account’s billing/profile settings, or by contacting us at support@forecastproai.com. When you cancel:

• your Subscription will not renew for the next billing period;
• you keep access to paid features until the end of the current paid period you have already paid for; and
• after that date, your account reverts to the free plan (where available) or is deactivated.

5. Refunds After the Guarantee Period

Except for the 14-day satisfaction guarantee in Section 3, and except where required by law:

• Monthly plans: payments are non-refundable, and we do not provide partial refunds for the unused portion of a billing month. You retain access until the end of the paid month.
• Annual plans: payments are non-refundable after the 14-day window. You retain access until the end of the paid year.

We may, at our discretion, grant a refund or credit in individual cases (for example, extended service outages attributable to us). Approved refunds are issued to your original payment method via Stripe and may take several business days to appear.

6. Upgrades, Downgrades & Plan Changes

You can change plans at any time. Upgrades take effect immediately and may be prorated for the remainder of the current period. Downgrades generally take effect at the next renewal; reduced limits (such as fewer seats or companies) apply from that point, so please export or adjust your data accordingly. Proration, where applicable, is calculated by Stripe.

7. Failed Payments & Involuntary Cancellation

If a renewal payment fails, we may retry the charge and notify you. If payment remains unresolved, we may suspend or downgrade your Subscription and, after a reasonable period, cancel it. You remain responsible for amounts properly due for periods during which the Service was provided.

8. Chargebacks

If you believe you were charged in error, please contact us first at support@forecastproai.com — we will work to resolve it quickly. Initiating a chargeback without contacting us may result in suspension of your account while the dispute is investigated.

9. Price Changes

We may change Subscription prices. Any change to a recurring price will be communicated in advance and takes effect at your next renewal, as described in our Terms of Service. You may cancel before the change takes effect if you do not agree to it.

10. Your Statutory Rights

If you are a consumer, you may have rights under applicable consumer-protection legislation (including, in Québec, the Consumer Protection Act) that cannot be waived or limited by this policy. Nothing here is intended to exclude or restrict those rights. Where a mandatory legal right conflicts with this policy, the legal right prevails.

11. Contact Us

For billing questions, cancellations, or refund requests, contact:

Fopsis
Montréal, Québec, Canada
Email: support@forecastproai.com