Terms of Service

1. Acceptance & Eligibility

By accessing or using the Service you confirm that you: (a) are at least 18 years old and able to form a binding contract; (b) will use the Service in compliance with these Terms and all applicable laws; and (c) if you are using the Service on behalf of a company or other organization, you have authority to bind that organization, in which case “you” means that organization.

These Terms incorporate by reference our Privacy Policy, Cookie Policy, and Refund & Cancellation Policy.

2. Definitions

• “Account” — the account you register to access the Service.
• “Customer Data” — the data you or your team upload or generate through the Service, including sales history, inventory, product, supplier and company records.
• “Organization” — a workspace/tenant that groups one or more users under a single account owner.
• “Subscription” — a paid plan (e.g. Starter, Growth, Pro) or free plan you select.
• “Forecast” — any prediction, projection, recommendation or analytical output generated by the Service.

3. The Service

Fopsis is a software-as-a-service platform that helps businesses record historical sales and inventory data and generate demand forecasts, reorder suggestions and related analytics. We may add, change or remove features from time to time to improve the Service. We provide the Service on a subscription basis as described on our pricing page.

4. Accounts & Security

You must provide accurate, current and complete information when registering and keep it up to date. You are responsible for safeguarding your password and for all activity that occurs under your Account. You agree to notify us promptly at support@forecastproai.com of any unauthorized use or suspected breach. We are not liable for any loss arising from your failure to keep your credentials secure.

5. Team & Organization Accounts

Certain plans allow you to invite additional users into an Organization and to choose whether members share data or keep it isolated. If you are the account owner or a manager:

• You are responsible for the acts and omissions of the users you invite, and for ensuring they comply with these Terms.
• You control roles, access, data-sharing mode, and removal of members, and are responsible for those configuration choices.
• You are responsible for having the necessary authority and, where required, consent to add users and to process any personal information they handle within your Organization.

Seat and resource limits are determined by your Subscription. Removing a user does not entitle you to a refund of unused seats.

6. Subscriptions, Billing & Renewal

Plans & fees. Paid features require a Subscription at the fees shown at the time of purchase. Fees are stated in the currency displayed at checkout and are exclusive of applicable taxes (including GST/QST and other sales taxes), which will be added where required.

Payment processing. Payments are processed by our third-party payment processor, Stripe. By subscribing you authorize us and Stripe to charge your payment method for all fees due. We do not store your full card number; card data is handled by Stripe under its own terms and PCI-DSS compliance.

Automatic renewal. Subscriptions renew automatically at the end of each billing period (monthly or yearly) at the then-current rate, unless you cancel before the renewal date. By subscribing, you authorize these recurring charges until you cancel.

Price changes. We may change fees. For changes affecting a recurring Subscription, we will give you reasonable prior notice, and the new price will take effect at your next renewal. Continuing to use the Service after a price change takes effect constitutes acceptance of the new price.

Cancellation & refunds are governed by our Refund & Cancellation Policy.

7. Free Trials & Free Plans

We may offer free trials or a free plan with limited features and usage. We may change or discontinue free offerings at any time. If a trial converts to a paid Subscription, the applicable fees begin at the end of the trial unless you cancel beforehand.

8. Your Data & Our License to Operate

You own your Customer Data. As between you and us, you retain all right, title and interest in your Customer Data. We do not sell your Customer Data.

License to us. You grant us a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit and display your Customer Data solely as necessary to provide, secure, maintain and improve the Service, to generate Forecasts for you, and as otherwise permitted in our Privacy Policy.

Your responsibility. You represent that you have the necessary rights to your Customer Data and that our processing of it in accordance with these Terms will not violate any law or third-party right.

Aggregated / de-identified data. We may generate aggregated or de-identified statistics that do not identify you or any individual, and use them to operate and improve the Service. Such data does not include personal information about identifiable individuals.

Our commitments on your data and AI. Your Customer Data is used to produce Forecasts and analytics for your own Organization only. In particular:

• every forecasting model, including the AI blend, is built from your Organization’s own data, inside the Service, and is never used for another customer;
• your Customer Data is never used to train any model for anyone else, and never shared with another customer;
• we do not send your Customer Data to any third-party artificial-intelligence service; and
• we do not sell your Customer Data or use it for advertising.

9. Acceptable Use

You agree not to, and not to permit anyone to:

• use the Service for any unlawful, infringing, deceptive or harmful purpose;
• upload malware, or attempt to gain unauthorized access to the Service, other accounts, or our systems;
• probe, scan, or test the vulnerability of the Service, or breach security or authentication measures, without our prior written authorization;
• reverse engineer, decompile, or attempt to extract source code, except to the extent this restriction is prohibited by law;
• copy, reproduce, republish, frame, mirror, modify, translate, or create derivative works of the Service, or of any of its software, source code, page markup, user interface, look and feel, models, or forecasting logic, in whole or in part;
• use the Service, or any ideas, features, functions, or code observed in it, to build, train, or market a product or service that competes with the Service;
• resell, sublicense, or provide the Service to third parties outside your Organization without our consent;
• use automated means to scrape or place unreasonable load on the Service, or interfere with its normal operation;
• upload personal information of others without a lawful basis and any required consent.

We may investigate suspected violations and suspend or terminate access as described in Section 16.

10. Third-Party Services & Integrations

The Service may integrate with third-party products (for example, e-commerce platforms such as Shopify, or the Stripe payment platform). Your use of those third-party services is governed by their own terms and privacy policies, and we are not responsible for them. If you connect an integration, you authorize us to access and exchange data with that service on your behalf to the extent needed to provide the feature. You may disconnect an integration at any time.

11. Intellectual Property

The Service, including all software, models, text, graphics, and design, and all related intellectual property rights, are owned by Fopsis or its licensors and are protected by law. Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during your Subscription. All rights not expressly granted are reserved. You may submit feedback, and you agree we may use it without restriction or obligation to you.

12. Forecasts, AI Output & No Guarantee

Forecasts, reorder suggestions and analytics are provided for informational and decision-support purposes only. They are not professional, financial, accounting, investment, or legal advice. You are solely responsible for your business decisions — including purchasing, inventory, staffing and financial decisions — and for independently verifying any output before relying on it. To the maximum extent permitted by law, we disclaim all liability for decisions made or actions taken in reliance on any Forecast or other output of the Service.

13. Disclaimer of Warranties

Except where prohibited by law, the Service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, quality, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that any Forecast will be accurate. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you, and you may have statutory rights that these Terms do not limit.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including your statutory rights as a consumer. The limitations in this Section apply to the fullest extent permitted by law and reflect the allocation of risk between the parties.

15. Indemnification

You agree to defend, indemnify and hold harmless Fopsis and its personnel from and against any claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or related to: (a) your Customer Data; (b) your use of the Service in violation of these Terms or applicable law; or (c) your violation of any third-party right. We will notify you of any such claim and may participate in its defense with counsel of our choosing.

16. Suspension & Termination

You may stop using the Service and cancel your Subscription at any time as described in the Refund & Cancellation Policy. We may suspend or terminate your access, in whole or in part, if: (a) you materially breach these Terms; (b) your payment fails or is overdue; (c) we reasonably believe your use poses a security or legal risk; or (d) we are required to do so by law.

On termination, your right to use the Service ends. What happens to your Customer Data:

• You close your account: access ends and any Subscription is cancelled at once. The account can be restored for 30 days; we remind you 7 days before the end; after 30 days your Organization’s data is erased.
• Your plan ends without the account being closed (for example, a cancelled Subscription or an unpaid invoice): your data is kept for 12 months so you can come back to it, and you can still export it. We warn the account owner 30 days and 7 days before erasure, and never erase sooner than 30 days after the first warning.
• Backups: erased data leaves our backups within 8 weeks, as the oldest copies are replaced.

Sections that by their nature should survive (including Sections 8, 11–15, 17 and 18) survive termination.

17. Changes to the Service & These Terms

We may modify these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email or an in-app notice) before they take effect. Changes take effect on the date stated in the updated Terms. Your continued use of the Service after that date constitutes acceptance. If you do not agree to the updated Terms, you must stop using the Service.

18. Governing Law & Dispute Resolution

These Terms and any dispute arising out of or related to them or the Service are governed by the laws of the Province of Québec and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules. Subject to any mandatory rights you have under applicable consumer-protection law, you and we agree to the exclusive jurisdiction of the courts of the Province of Québec, judicial district of Montréal for the resolution of any dispute. Before commencing formal proceedings, the parties agree to attempt in good faith to resolve any dispute informally by contacting support@forecastproai.com.

19. General

Entire agreement. These Terms, together with the policies referenced in them and any order you place, are the entire agreement between you and us regarding the Service and supersede prior agreements on that subject.

Severability. If any provision is held unenforceable, the remaining provisions remain in effect.

No waiver. Our failure to enforce a provision is not a waiver of it.

Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets.

Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.

Notices. We may provide notices to you by email or through the Service. You may contact us at support@forecastproai.com.

Language. These Terms are available in French and in English, and the French version is offered first to anyone who reads in French. If you accept the English version, you do so at your express wish, having had the French version made available to you. Les présentes conditions sont offertes en français et en anglais. Si vous acceptez la version anglaise, c’est à votre demande expresse, la version française vous ayant d’abord été remise.

20. Contact Us

Questions about these Terms? Contact us at:

Fopsis
Montréal, Québec, Canada
Email: support@forecastproai.com